What materials do you use to make your products?
We use genuine leather (full-grain and split leather) to make all of our items.
How do I pick a correct collar size?
Standard dog collars
To choose a perfect size, measure the circumference of your dog’s neck with a soft measuring tape and add about 1 inch to make sure that the collar will fit comfortably.
Martingale dog collars
As for martingale collars, besides neck circumference you also need to measure your pet’s head at its widest point, because you put such a collar on by slipping it over your dog’s head. Here is the example of how you should decide on a proper size of a martingale collar: if the neck fit of a collar is 16-17 inches, your pet’s head should be less than 17 inches to fit in it.
How do I pick the correct size of dog harness?
In order to pick the correct size of pet harness, you should get two measurements – the circumference of your pet’s neck and chest behind the front legs.
How to choose the correct size of dog muzzle?
To choose a well-fitting muzzle, measure the length and circumference of your dog’s snout.
PAYMENT, SHIPPING AND RETURN QUESTIONS
What payment methods do you accept?
We accept PayPal as the method of payment. We use PayPal to protect our transactions and customer credit card information. Wholesale customers may use either PayPal or a bank wire transfer. We accept most major credit cards.
How long will it take to ship my order?
Usually it takes around two weeks for the order to be shipped. Most of our customers report that they receive their orders in 8 to 16 business days, depending on the place of destination.
What postal services do you use to ship your products?
All of our packages are shipped either by EMS or by Economy Air Mail. For United States it is USPS, for the Great Britain – Royal Mail etc. Depending on a destination point, your package is going to be delivered by your local mail service.
I ordered the collar and it didn`t fit, can I return it?
Yes, you have 14 days to return an item you bought for refund or replacement. In order to issue a return you may contact us at: email@example.com, please make sure to leave your name, address and order number.
We provide a 3 month limited warranty for all leather products that we make. Warranty includes leather quality and craftsmanship.
We also provide a 10 year warranty on solid brass hardware that we use for selected products.
WHOLESALE ORDER QUESTIONS
Can I order your goods at wholesale price so I can resell it?
Yes, we offer a wholesale to our customers. Our minimum wholesale order is $200. For details please send us your contact information to firstname.lastname@example.org and we will provide you with our wholesale product list that includes product images, sizes and prices.
If I will place a wholesale order to resell your products online, can you provide me with high-resolution pictures for my website?
Yes, we will supply you with high quality product images, as well as product details for your website.